Support

Write to us

The address is marco@runify.it. To understand what’s going on right away, it helps to know:

• your iPhone model and iOS version;
• the app version, at the bottom of your Profile;
• what you were doing and what happened.

The result doesn’t look right

Check the recording: phone still, side-on, at hip height, with the whole person in frame. At 120 frames per second the details are finer; 60 works fine too. From 30 the analysis runs, but the measures at contact are only indicative.

I refused a permission

You can change your mind in the iPhone settings, under Runify Motion. For Health: the Health app, then your profile, Apps. The app still works without it, apart from the part that needs the permission.

New iPhone: how do I move my data?

In your Profile, “Export data” creates a .runify file to keep in Files or on iCloud Drive. On the new iPhone, open it with “Import data”: it adds without deleting what’s already there.

How do I delete my data?

If you delete the app, videos, analyses and people go with it. What reaches us and how to ask for it to be deleted is in the privacy policy.

I have pain or an injury

Runify Motion isn’t a medical device: it describes how you run and doesn’t diagnose anything. If you have pain or an injury, see a professional.